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How QR codes in the leisure industry can enhance your guest experience

This article was written by Erik

By: Erik
3 days ago

For many guests, the customer journey begins at home on the couch.

Your guest chooses a date on your website, selects the number of people, and pays immediately. No phone calls, no back-and-forth emails. They’ll receive an instant confirmation in their inbox, including a unique QR code linked to their reservation.

But what happens with that QR code on-site is what makes the difference.

Leisure check-in screen with QR code.

Arrival without waiting in line

The guest shows their QR code at thecheck-in screenor to a staff member with a scanner. The system immediately recognizes the reservation. Within seconds, the guest automatically receives a receipt or wristband displaying their name, start time, number of people, and the correct starting location. They can agree to the house rules or safety guidelines as part of the same process.

No reception desk, no searching, no waiting in line for someone who was actually already done.

Halfway through the visit: an extra activity

The guest is already here, having a great time, and wants more. A QR code at the front desk, on the table, or at the rental counter takes them directly to the booking module. Booking an extra time slot, adding an activity, or choosing an extension option: they handle it themselves on their phone. The booking appears immediately in LeisureKing. No manual entry, no miscommunication, and no lost revenue because it was just too busy.

What you see at the end of the day

Because every step takes place within the same system—from online booking and payment to check-in and on-site add-ons—you’ll have a complete picture at the end of the day. When did the rush peak upon arrival? Which activity was added most frequently? Which on-site QR code was scanned but didn’t lead to enough bookings?

That information will help you plan more effectively tomorrow. Not based on gut feelings, but on actual behavior you observe.

Hardware and software in one

LeisureKing provides not only the system but also thehardware: check-in and order screens, receipt printers, and QR scanners. Everything works together and is displayed in a single overview. Curious to see how this would look at your location? Schedule a no-obligation demo. We’ll just show you.

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Questions or comments about this article? You can always reach us at info@leisureking.nl.