LeisureKing's AI-powered booking bot uses real-time availability and reservation data
By: Bart
14 hours ago
More and more leisure companies are using AI to answer guests’ frequently asked questions more quickly. LeisureKing takes this a step further with the AI Bookbot. Because it’s directly linked to the reservation system, the AI Bookbot can not only answer questions but also check current availability and help guests make a reservation.
Spend Less Time Answering Recurring Questions
Are there still spots available tomorrow? What time can we start? Is this activity suitable for children? And what can we do if it rains?
For recreation companies, these are common questions that come in every day via phone, email, and other channels. Answering them takes a lot of time, especially on busy days.
The AI bookbot can automatically handle many of these frequently asked questions. This means that staff members don't have to personally answer every standard question, leaving them with more time on-site to welcome and assist guests.
From a response straight to a booking
Because the AI bookbot is linked to LeisureKing, it goes beyond simply providing general information. The bookbot can take into account the current range of activities and available time slots in the reservation system. For example, if a guest asks in the evening whether there’s still space for a group the next morning, the AI bookbot can check available times and suggest a suitable time slot. The reservation can then be prepared, so the guest only needs to review and pay for it.
This integration also offers possibilities for broader questions. For example, if someone asks what activities are suitable in bad weather, the AI bookbot can not only suggest appropriate options but also check which activities are actually available.
Personal contact remains important
The AI bookbot does not completely take over customer contact. There are still plenty of situations where personal contact is particularly important. These include complaints, larger group requests, exceptions, or reservations that require a customized approach. In these cases, a staff member can take over the conversation.
The AI bookbot is therefore primarily intended to handle frequently asked questions and serve as the first point of contact for guests. Simple questions can be resolved immediately, while more complex inquiries are forwarded to the appropriate staff member.
Start with the questions that come up every day
If you want to start using the AI bookbot, you don’t have to automate the entire customer interaction right away. A good first step is to identify which questions are asked repeatedly on a daily or weekly basis. What information can the AI bookbot provide on its own? When do you want an employee to take over the interaction? And what information from the reservation system is needed to assist a guest further?
By subsequently adding real-time availability and booking options, the AI bookbot evolves from a digital information source into an additional channel that actually helps guests complete a booking.
For example, at LeisureKing, AI is used not only to answer questions but also as a practical part of the reservation process.
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Questions or comments about this article? You can always reach us at info@leisureking.nl.