Klein Vaarwater Vacation Park on Ameland offers visitors a wide range of activities: bowling, padel, mini-golf, an indoor pool, a fitness center, and an indoor play castle. With more than 100 employees and a diverse range of offerings for families, seniors, and groups, managing reservations and access to the facilities was a daily challenge.
Before partnering with LeisureKing, Klein Vaarwater was running three separate systems side by side. The fitness center used a separate app with QR codes. The swimming pool and bowling alley each had their own system. And the padel court used yet another solution. This meant the team had to switch between platforms every day—a process that was error-prone and time-consuming.
The goal was clear: one central location for all facilities.
With that goal in mind, Klein Vaarwater began discussions with LeisureKing. It became clear that all facilities could be managed through the LeisureKing system. The transition to a single system began, starting with the swimming pool, the fitness center, and the indoor play area. Six months later, the padel court and bowling alley were added, after the food and beverage point-of-sale system had also been integrated. All activities are now fully managed within LeisureKing.
Klein Vaarwater uses inventory management, ticket scanning for admission tickets, season passes, and multi-ride passes. The integration with EasySecure turnstiles ensures that tickets purchased online are scanned immediately at the entrance to a facility, without the need for a staff member or an additional kiosk.
Whereas guests used to have to go to the front desk for admission, self-service kiosks and online tickets now handle most of that themselves. Guests book in advance, pay immediately, and walk right in upon arrival. There are now hardly any—if any—waiting times at the front desk, and no negative feedback has been received about the new process, which the team itself sees as a clear positive sign.
Nynke Kingma, Front Office:
Although making reservations takes about as much time as it did before, the self-service kiosks and online tickets have reduced wait times and improved the flow of visitors. In addition, the new system offers a single, centralized solution for all facilities, which was not possible with our previous system
The benefit for Klein Vaarwater, then, lies primarily in the integration of the systems. Three separate systems have been replaced by a single platform that manages all facilities. This brings peace of mind to the organization and a smoother experience for guests—from booking to check-in.