B2B Support Employee
28-38 hours
Business to business
Uddel
Will you help our customers get the most out of their reservation system? Whether it's a bowling alley, a sloop rental company or an escaperoom: chances are they use LeisureKing. We are the beating heart of more than 500 recreation companies in the Netherlands and Belgium. With our reservation software, hardware and support, we keep their business running smoothly. As a support employee you will help these entrepreneurs with smart solutions to questions, practical support and an eye for quality and ease of use.
Direct contact with our customers.Your ideas make a difference.
Work in a small, close-knit team where you really make an impact.
What will you do?
As a Support Assistant at LeisureKing you are the connecting factor between our customer and product. You help leisure entrepreneurs make optimal use of our reservation system, so that their customers (individuals) can effortlessly book an outing. So you are always in contact with companies, not with consumers.You answer customer questions daily through our support desk and ensure that everyone, from end user to colleague, has clear, up-to-date information. You will also work closely with our product-owner Anne on the further development of our reservation system. Think about collecting feedback and improving existing components.
You identify bottlenecks in the use of our software, think about how we can make the system even smarter and more user-friendly, and translate customer wishes into concrete improvements. You work independently but not alone. You sit with colleagues from support and sales in one room, so you can switch quickly, learn together and celebrate successes. This position is entirely up to you and gives you the opportunity to build relationships with our customers in such a way that you are of great value to both our team and our customers!
We offer
- A work week of 28 to 38 hours (negotiable).
- Working conditions and salary between €2,600 and €3,200 gross (depending on experience) in accordance with the Collective Labor Agreement for Day Recreation.
- 8% vacation allowance and travel reimbursement.
- An informal working atmosphere in a young, friendly and innovative team.
- An industry full of positive energy: our customers are all enthusiastic about what they do.
- Regular fun outings, from paddling to a weekend away.
We ask
- HBO working and thinking level.
- You are structured, eager to learn and think in solutions.
- You can work independently, but also enjoy interacting with colleagues.
- You have an eye for detail and a passion for continuous improvement.
- You are communicatively strong, customer-oriented and write good Dutch.
- You are proficient with systems such as Word, Excel and Outlook.
- Living no more than 40 km from Uddel due to travel time
Are you interested in this job?
How nice! Please fill in your details below and we will contact you as soon as possible!